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Masquerade Mask FAQ

Questions, unmasked.

Everything you need to choose, wear and care for your masquerade mask—with answers about shopping, pickup, group orders and customization.

Frequently asked questions

Still deciding? Visit our Chicago stores for personal help or contact us about a specific event.

Choosing your mask

How do I choose the right size?

Most masquerade masks are designed in an adult one-size format, but shapes and eye spacing vary. Check that the eye openings align naturally, the bridge rests without pinching and the mask does not block your peripheral vision. Our store team can help you compare fits in person.

Can I wear a masquerade mask with glasses?

Often, yes. Slim lace, flexible filigree and handheld styles tend to work best. Because frames and face shapes differ, trying the combination in person is the surest way to find a comfortable fit.

Should couples wear matching masks?

They can, but they do not need to be identical. Coordinating one detail—such as color, metallic finish, feathers or trim—usually creates a more polished shared look.

What style works best for a formal event?

Classic black, metallic filigree and refined Venetian-inspired silhouettes pair beautifully with gowns, suits and tuxedos. For more guidance, see our Masquerade Mask Guide.

Orders, pickup & availability

Can I shop online?

Yes. Product selections on this site connect to Chicago Costume’s secure Shopify checkout. Inventory changes quickly, especially around major events and holidays.

Can I pick up a mask at a Chicago store?

Store availability and pickup options may vary by item. Call the Lincoln Park or Portage Park location before traveling if you need a particular style, color or quantity.

How quickly will my order ship?

Delivery timing depends on current inventory, destination and the shipping option selected at checkout. Review the estimate shown during checkout, and contact Chicago Costume before ordering if your event date is close.

What is the return policy?

Returns and exchanges follow the policies shown by Chicago Costume at the time of purchase. Review those terms before checkout, particularly for seasonal, clearance or hygiene-sensitive merchandise.

Bulk orders & customization

Do you offer bulk masquerade masks?

Yes. We can help with coordinated quantities for galas, weddings, quinceañeras, schools, theaters, corporate events, Mardi Gras and other group celebrations.

Can masks be customized?

Customization may include coordinated colors, decorative treatments, branding, personalization or special packaging for eligible projects. Options depend on quantity, budget, production method and lead time.

What information should I include in a bulk request?

Share your estimated quantity, event and delivery dates, budget range, color palette, artwork or inspiration, customization needs and delivery location. This helps the team identify realistic options quickly.

How far in advance should I inquire?

As early as possible. Larger quantities and customized work require additional sourcing, design approval and production time. Rush possibilities depend on the project and available inventory.

Comfort & care

How do I keep a tied mask secure?

Position the mask first, then tie the ribbon above or below the bulk of your hair rather than over a smooth section. A discreet hairpin through the ribbon can add stability for dancing or extended wear.

How should I store my mask?

Keep it dry and supported in a box away from direct sunlight. Do not crush feathers or raised decorations. For delicate finishes, wrap the mask loosely in acid-free tissue and avoid stacking heavy items on top.

Can I wear makeup under a mask?

Yes, though transfer-resistant products are helpful where the mask touches the skin. Allow makeup to set fully before putting the mask on, and test delicate finishes against cosmetic products before the event.

Still have a question?

Our Chicago costume experts can help you find the right mask, complete a look or plan for a group.

VISIT OUR STORESBULK & CUSTOM